State comparison · 2025
Customer Service Representatives salary: District of Columbia vs Massachusetts
Customer Service Representatives in Massachusetts earn a median of $49,120. In District of Columbia, $48,250. After cost-of-living, the gap is 5.4% — not 1.8%.
Nominal pay gap
-1.8%
District of Columbia vs Massachusetts
COL-adjusted gap
-5.4%
After BEA Regional Price Parities
District of Columbia
Customer Service Representatives
- Median
- $48,250
- p25
- $40,400
- p75
- $62,560
- p10
- $37,440
- p90
- $77,120
- COL index (BEA RPP)100 = US average
- 109.9
Massachusetts
Customer Service Representatives
- Median
- $49,120
- p25
- $41,500
- p75
- $61,090
- p10
- $35,440
- p90
- $74,880
- COL index (BEA RPP)100 = US average
- 105.8
BLS Occupational Employment and Wage Statistics, May 2025. Cost-of-living adjustment from BEA Regional Price Parities (overall index). Hiring velocity from DOL OFLC public disclosure data, recent 180 days vs prior. See methodology.