State comparison · 2025
Customer Service Representatives salary: Illinois vs Massachusetts
Customer Service Representatives in Massachusetts earn a median of $49,120. In Illinois, $46,130. After cost-of-living, the gap is 0.6% — not 6.1%.
Nominal pay gap
-6.1%
Illinois vs Massachusetts
COL-adjusted gap
-0.6%
After BEA Regional Price Parities
Illinois
Customer Service Representatives
- Median
- $46,130
- p25
- $37,680
- p75
- $58,050
- p10
- $33,590
- p90
- $71,400
- COL index (BEA RPP)100 = US average
- 100.0
Massachusetts
Customer Service Representatives
- Median
- $49,120
- p25
- $41,500
- p75
- $61,090
- p10
- $35,440
- p90
- $74,880
- COL index (BEA RPP)100 = US average
- 105.8
BLS Occupational Employment and Wage Statistics, May 2025. Cost-of-living adjustment from BEA Regional Price Parities (overall index). Hiring velocity from DOL OFLC public disclosure data, recent 180 days vs prior. See methodology.