State comparison · 2025
Customer Service Representatives salary: Massachusetts vs North Carolina
Customer Service Representatives in Massachusetts earn a median of $49,120. In North Carolina, $40,240. After cost-of-living, the gap is 8.8% — not 22.1%.
Nominal pay gap
+22.1%
Massachusetts vs North Carolina
COL-adjusted gap
+8.8%
After BEA Regional Price Parities
Massachusetts
Customer Service Representatives
- Median
- $49,120
- p25
- $41,500
- p75
- $61,090
- p10
- $35,440
- p90
- $74,880
- COL index (BEA RPP)100 = US average
- 105.8
North Carolina
Customer Service Representatives
- Median
- $40,240
- p25
- $34,960
- p75
- $48,590
- p10
- $30,200
- p90
- $59,820
- COL index (BEA RPP)100 = US average
- 94.3
BLS Occupational Employment and Wage Statistics, May 2025. Cost-of-living adjustment from BEA Regional Price Parities (overall index). Hiring velocity from DOL OFLC public disclosure data, recent 180 days vs prior. See methodology.