State comparison · 2025
Customer Service Representatives salary: Massachusetts vs Virginia
Customer Service Representatives in Massachusetts earn a median of $49,120. In Virginia, $42,730. After cost-of-living, the gap is 9.8% — not 15%.
Nominal pay gap
+15%
Massachusetts vs Virginia
COL-adjusted gap
+9.8%
After BEA Regional Price Parities
Massachusetts
Customer Service Representatives
- Median
- $49,120
- p25
- $41,500
- p75
- $61,090
- p10
- $35,440
- p90
- $74,880
- COL index (BEA RPP)100 = US average
- 105.8
Virginia
Customer Service Representatives
- Median
- $42,730
- p25
- $35,940
- p75
- $49,940
- p10
- $31,210
- p90
- $61,350
- COL index (BEA RPP)100 = US average
- 101.1
BLS Occupational Employment and Wage Statistics, May 2025. Cost-of-living adjustment from BEA Regional Price Parities (overall index). Hiring velocity from DOL OFLC public disclosure data, recent 180 days vs prior. See methodology.