State comparison · 2025
Customer Service Representatives salary: Massachusetts vs West Virginia
Customer Service Representatives in Massachusetts earn a median of $49,120. In West Virginia, $38,430. After cost-of-living, the gap is 8.1% — not 27.8%.
Nominal pay gap
+27.8%
Massachusetts vs West Virginia
COL-adjusted gap
+8.1%
After BEA Regional Price Parities
Massachusetts
Customer Service Representatives
- Median
- $49,120
- p25
- $41,500
- p75
- $61,090
- p10
- $35,440
- p90
- $74,880
- COL index (BEA RPP)100 = US average
- 105.8
West Virginia
Customer Service Representatives
- Median
- $38,430
- p25
- $34,440
- p75
- $48,500
- p10
- $29,590
- p90
- $56,970
- COL index (BEA RPP)100 = US average
- 89.5
BLS Occupational Employment and Wage Statistics, May 2025. Cost-of-living adjustment from BEA Regional Price Parities (overall index). Hiring velocity from DOL OFLC public disclosure data, recent 180 days vs prior. See methodology.