What is the median salary for Customer Service Representatives in Washington, D.C., District of Columbia?

According to BLS Occupational Employment and Wage Statistics, the median annual wage for Customer Service Representatives in the Washington, D.C. metropolitan area is $44,800.

Does Washington, D.C. pay more than the District of Columbia state average for Customer Service Representatives?

The Washington, D.C. metro median is -9.0% versus the District of Columbia state median of $49,210.

How does Washington, D.C. compare to the national median for Customer Service Representatives?

The Washington, D.C. metro median is +6.1% versus the BLS national figure of $42,235.

What is the salary range for Customer Service Representatives in Washington, D.C.?

BLS reports the 10th-percentile annual wage at $34,840 and the 90th-percentile at $73,000 for the Washington, D.C. metro area.

What education is required for Customer Service Representatives?

BLS lists the typical entry-level education as High school diploma. Many employers also weigh prior experience and credentials.

Customer Service Representatives Salary in Washington, D.C., District of Columbia

Median annual$44,800

Mean annual$48,980

Range (10th to 90th)$34,840 to $73,000

Washington, D.C., District of Columbia employment37,150

State vs national+6.1% vs national

Salary distribution

Where Washington, D.C. customer service representatives fall on the wage curve.

Annual wage distribution

Shaded band = interquartile range (where most full-time workers fall)

The middle 50% of workers earn between $37,000 and $57,320, with a median of $44,800.

Typical entry

Education
High school diploma
Experience
None
On-the-job training
Short-term on-the-job training

Top skills (O*NET)

Customer and Personal Service
Knowledge
4.7 / 5
Oral Expression
Ability
4.1 / 5
Oral Comprehension
Ability
4.1 / 5
Speech Clarity
Ability
4.0 / 5
Service Orientation
Technical
4.0 / 5
Speech Recognition
Ability
4.0 / 5
Active Listening
Basic skill
4.0 / 5
English Language
Knowledge
3.9 / 5

Common tasks (O*NET)

01
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
02
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
03
Check to ensure that appropriate changes were made to resolve customers' problems.
04
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
05
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
06
Determine charges for services requested, collect deposits or payments, or arrange for billing.
07
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
08
Refer unresolved customer grievances to designated departments for further investigation.

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Frequently asked questions

What is the median salary for Customer Service Representatives in Washington, D.C., District of Columbia?: According to BLS Occupational Employment and Wage Statistics, the median annual wage for Customer Service Representatives in the Washington, D.C. metropolitan area is $44,800.
Does Washington, D.C. pay more than the District of Columbia state average for Customer Service Representatives?: The Washington, D.C. metro median is -9.0% versus the District of Columbia state median of $49,210.
How does Washington, D.C. compare to the national median for Customer Service Representatives?: The Washington, D.C. metro median is +6.1% versus the BLS national figure of $42,235.
What is the salary range for Customer Service Representatives in Washington, D.C.?: BLS reports the 10th-percentile annual wage at $34,840 and the 90th-percentile at $73,000 for the Washington, D.C. metro area.
What education is required for Customer Service Representatives?: BLS lists the typical entry-level education as High school diploma. Many employers also weigh prior experience and credentials.

Disclaimer

Information on this page is for general educational purposes only. It is not career, financial, or tax advice. BLS metro estimates reflect the Washington, D.C. CBSA boundary for the reference year shown and may not match individual offers, employer-specific ranges, or current market conditions. Confirm with a licensed professional before making career or compensation decisions.