Bill and Account Collectors salary in Phoenix, Arizona

Salary distribution

Where Phoenix bill and account collectors fall on the wage curve.

Typical entry

• Education

  High school diploma

• Experience

  None

• On-the-job training

  Moderate-term on-the-job training

Top skills (O*NET)

• English Language

  Knowledge

  4.1 / 5

• Active Listening

  Basic skill

  3.9 / 5

• Speaking

  Basic skill

  3.9 / 5

• Customer and Personal Service

  Knowledge

  3.8 / 5

• Oral Expression

  Ability

  3.8 / 5

• Oral Comprehension

  Ability

  3.8 / 5

• Written Comprehension

  Ability

  3.6 / 5

• Speech Recognition

  Ability

  3.6 / 5

Common tasks (O*NET)

1. 01

   Record information about financial status of customers and status of collection efforts.

2. 02

   Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.

3. 03

   Locate and monitor overdue accounts, using computers and a variety of automated systems.

4. 04

   Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.

5. 05

   Advise customers of necessary actions and strategies for debt repayment.

6. 06

   Answer customer questions regarding problems with their accounts.

7. 07

   Persuade customers to pay amounts due on credit accounts, damage claims, or nonpayable checks, or to return merchandise.

8. 08

   Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.