Customer Service Representatives salary in Hartford, Connecticut

Salary distribution

Where Hartford customer service representatives fall on the wage curve.

Typical entry

• Education

  High school diploma

• Experience

  None

• On-the-job training

  Short-term on-the-job training

Top skills (O*NET)

• Customer and Personal Service

  Knowledge

  4.7 / 5

• Oral Expression

  Ability

  4.1 / 5

• Oral Comprehension

  Ability

  4.1 / 5

• Speech Clarity

  Ability

  4.0 / 5

• Service Orientation

  Technical

  4.0 / 5

• Speech Recognition

  Ability

  4.0 / 5

• Active Listening

  Basic skill

  4.0 / 5

• English Language

  Knowledge

  3.9 / 5

Common tasks (O*NET)

1. 01

   Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.

2. 02

   Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

3. 03

   Check to ensure that appropriate changes were made to resolve customers' problems.

4. 04

   Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.

5. 05

   Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.

6. 06

   Determine charges for services requested, collect deposits or payments, or arrange for billing.

7. 07

   Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.

8. 08

   Refer unresolved customer grievances to designated departments for further investigation.