Salary distribution
Where Richmond customer service representatives fall on the wage curve.
Shaded band = interquartile range (where most full-time workers fall)
The middle 50% of workers earn between $34,660 and $48,120, with a median of $39,480.
Typical entry
Education
High school diploma
Experience
None
On-the-job training
Short-term on-the-job training
Top skills (O*NET)
- 4.7 / 5
Customer and Personal Service
Knowledge
- 4.1 / 5
Oral Expression
Ability
- 4.1 / 5
Oral Comprehension
Ability
- 4.0 / 5
Speech Clarity
Ability
- 4.0 / 5
Service Orientation
Technical
- 4.0 / 5
Speech Recognition
Ability
- 4.0 / 5
Active Listening
Basic skill
- 3.9 / 5
English Language
Knowledge
Common tasks (O*NET)
- 01
Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
- 02
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- 03
Check to ensure that appropriate changes were made to resolve customers' problems.
- 04
Contact customers to respond to inquiries or to notify them of claim investigation results or any planned adjustments.
- 05
Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills.
- 06
Determine charges for services requested, collect deposits or payments, or arrange for billing.
- 07
Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers.
- 08
Refer unresolved customer grievances to designated departments for further investigation.
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Explore coursesOther metros in Virginia
How the Richmond metro compares to other major Virginia metro areas for customer service representatives.
- Virginia Beach$37,090
Frequently asked questions
- What is the median salary for Customer Service Representatives in Richmond, Virginia?
- According to BLS Occupational Employment and Wage Statistics, the median annual wage for Customer Service Representatives in the Richmond metropolitan area is $39,480.
- Does Richmond pay more than the Virginia state average for Customer Service Representatives?
- The Richmond metro median is +0.7% versus the Virginia state median of $39,210.
- How does Richmond compare to the national median for Customer Service Representatives?
- The Richmond metro median is -6.5% versus the BLS national figure of $42,235.
- What is the salary range for Customer Service Representatives in Richmond?
- BLS reports the 10th-percentile annual wage at $28,980 and the 90th-percentile at $60,540 for the Richmond metro area.
- What education is required for Customer Service Representatives?
- BLS lists the typical entry-level education as High school diploma. Many employers also weigh prior experience and credentials.
Information on this page is for general educational purposes only. It is not career, financial, or tax advice. BLS metro estimates reflect the Richmond CBSA boundary for the reference year shown and may not match individual offers, employer-specific ranges, or current market conditions. Confirm with a licensed professional before making career or compensation decisions.