First-Line Supervisors of Retail Sales Workers salary in Boston, Massachusetts

Salary distribution

Where Boston first-line supervisors of retail sales workers fall on the wage curve.

Typical entry

• Education

  High school diploma

• Experience

  Less than 5 years

• On-the-job training

  None

Top skills (O*NET)

• Customer and Personal Service

  Knowledge

  4.8 / 5

• Administration and Management

  Knowledge

  4.5 / 5

• Sales and Marketing

  Knowledge

  3.9 / 5

• Speech Clarity

  Ability

  3.9 / 5

• Active Listening

  Basic skill

  3.9 / 5

• Oral Expression

  Ability

  3.9 / 5

• Oral Comprehension

  Ability

  3.9 / 5

• English Language

  Knowledge

  3.9 / 5

Common tasks (O*NET)

1. 01

   Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.

2. 02

   Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.

3. 03

   Formulate pricing policies for merchandise, according to profitability requirements.

4. 04

   Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.

5. 05

   Monitor sales activities to ensure that customers receive satisfactory service and quality goods.

6. 06

   Instruct staff on how to handle difficult and complicated sales.

7. 07

   Assign employees to specific duties.

8. 08

   Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.